FAQs

Sure, here are some common FAQs for you :

*SHIPPING*

1. How long will it take for my order to arrive?

Ans. Orders typically arrive within 3-5 business days, but this can vary based on your location and shipping method chosen.

2. What shipping carriers do you use?

Ans. We partner with Delhivery.

3. Do you offer international shipping?

Ans.  No, Currently we shipped only in India.

4. How can I track my order?

Ans. Once your order ships, you’ll receive a shipping confirmation email with a tracking number to monitor your package’s journey. Then go on ” track order ” page. 

*Returns and Exchanges*

1. What is your return policy?

Ans. We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. READ MORE 

 2. How do I initiate a return or exchange?

Ans. To initiate a return or exchange, simply contact our customer support team, and they’ll guide you through the process.

3. Do I have to pay for return shipping?

Ans. We offer reverse pick-up services. A reverse shipment fee of Rs. 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs. 100 will be made for the entire order, not on each individual clothing item.

*General Help*

1. How can I contact customer support?

Ans. You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Instagram i.e @chimaya.in or chat with us on whatsapp : +91 92583 25630 OR for more details you can go on our CONTACT page (click here) 

2. Can I cancel or modify my order after it’s been placed?

Ans. If you need to cancel or modify your order, please contact us as soon as possible, and we’ll do our best to accommodate your request.

3. How do I know what size to order?

Ans. For sizing assistance, refer to our size chart page (click here). If you’re still unsure, feel free to contact us for personalized recommendations.

4. Are there any discounts or promotions available?

Ans. Stay updated on our latest discounts and promotions by signing up for our newsletter or following us on social media.